Refund Policy

To be eligible for a refund, please ensure the following criteria are met:

Request Timing: You may request a refund within 30 days of your purchase date.

Product/Service Condition: The digital product/service must not have been substantially consumed, accessed, or used. Accessing or downloading the digital product/service constitutes usage.

Reason for Refund: You must provide a valid reason for your refund request, such as technical issues preventing access or functionality, misrepresentation of the product/service, or dissatisfaction.

Non-Refundable Circumstances

Please note that refunds will not be provided under the following circumstances:

Expired Refund Period: Refund requests made after the specified refund period has elapsed will not be eligible for consideration.

Customized Products/Services: Products or services that have been customized or personalized to meet your specific requirements are non-refundable.

Free Trials: Free trials or promotional offers do not qualify for refunds once the trial period has ended and the full product/service has been purchased.

Refund Process

To request a refund, please follow these steps:

Contact Us: Reach out to us via email and provide details of your refund request, including your name, contact information, order number, and reason for the refund.

Review and Approval: Our team will review your request and determine its eligibility for a refund based on the refund policy criteria.

Refund Issuance: If your refund request is approved, we will initiate the refund process within 5 business days. Refunds will be issued via the original method of payment.

No Partial Refunds

Please note that we do not offer partial refunds for partially used digital products or services.

Contact Us

If you have any questions or concerns about our refund policy or need assistance with a refund request, please don't hesitate to contact us: jk@jameskemp.co or alex@jameskemp.co